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betaling en verzending garantie en levering feedback contact

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bliksemPAYMENT

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IBAN bank transfer
After your purchase you will receive an automatic email with our bank information or you can send your payment directly to our  IBAN bank account number:  NL29 RABO 0378445227 //  BIC CODE: RABONL2U from
The Powerstore
Molenwerf 21-P 
1911 DB Uitgeest
The Netherlands

Please always state the item-number and your eBay-name for a quick processing.

Depending on your country and bank it will take 2- 5  days before we receive your payment.

Paypal:
Please send your payment to: paypal@the-powerstore.nl

Friendly request: Please use an IBAN bank transfer (if possible and available) for smaller amounts under 12,50 due to really high Paypal costs. Thank you.

All payments must be received within 14 days. After 10 days you will receive a payment reminder and after 14 days we will start a non payment dispute. Please contact us if you want to cancel your purchase or want to pay later. 
 
All prices are inclusive 19% Dutch VAT Taxes. A Dutch VAT invoice can be sent upon request.

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bliksemSHIPMENT
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Guaranteed fast shipping: All purchases will always be shipped directly after we have received your payment. Always well packed and shipped in a sealed envelope. 
 
Please check the table below for the transit times to your country.

Priority / Air Mail
Belgie/Belgium 2 - 3
Deutschland 2 - 3
Luxembourg 2 - 3
Great Britain 2 - 3
Ireland 2 - 4
France 2 - 3
Spain 2 - 3
Italy 2 - 3    
Portugal 2 - 4
Switzerland 2 - 3
Austria 2 - 3
Danmark 2 - 3
Sweden 2 - 3  
Norway 2 - 4
Finland 2 - 4
Polska 2 - 4

Combined shipping multiple purchases

Lettermail
50% discount on the shipping of the second item, third purchase and above is free shipping. The highest shipping counts as the first.

Example:
product 1: 2,25 shipping
product 2: 1,00 50% discount
product 3: 1,00 Free shipping
Total shipping: 2,75

You can save up items as long as you like! Please contact us after your last purchase for the exact total. 

Shipping and packaging fee includes postage, package material, warehouse costs and other distribution costs.

Packages
Items too big for letter mail will be sent as small packet without tracking.
 
Under 500 gr. 6,50 € standard  or 8,00 € priority
Over 500 gr. 11,25 € standard or 13,50 € priority

Please contact us for the exact shipping fees for multiple items sent as packages.

More expensive purchases can also be shipped with tracking and insurance for 14,95 €.
Except Poland, Finland and Ireland. 19,95 €.

Shipping without packing
Some products will be shipped without the plastic packing to keep shipping fee low. This will always be stated in the auction.
 
If you want to receive the product with the packing please contact us about the extra shipping charges.

Important: Address check
We will always use the address given by eBay after the auction. Please make sure this is your correct address.
If you have any doubt or would like us to ship it to a different address, please contact us.

Feedback
We will always give the feedback directly after we receive your payment. In this way you know that everything is fine and the product is on it's way to you.

IMPORTANT: If there is any problem and you are not 100% ok with the product, please ALWAYS contact us before you give a feedback. We will always do our best to resolve the problem directly.

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bliksemRETURN POLICY AND WARRANTY
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7 Day money Back guarantee
You have the right you return the item within 10 days after the shipping date without questions asked and we will give you a refund.
Shipping cost for return are at buyers cost.
 
Returns will only be accepted if they are unused, undamaged and if the product is in its original undamaged packing. 
 
In case of damage or defect to a product,  it can be returned within 8 days after the shipping-date for a replacement.
All shipping charges will be at our cost.
In case the product is out of stock a full refund will be given or a replacement solution will be offered.
 
Please contact us in case of a return and send it to the following address:

The Powerstore
Molenwerf 21P
1911 DB Uitgeest
The Netherlands


For a quick processing always state your:
• name
• address
• eBay user ID
• eBay auction number
• IBAN banknumber (if of application)

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bliksem1 YEAR GUARANTEE ON ALL PRODUCTS

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The Powerstore gives a 1 year warranty on all products  unless otherwise stated in the auction and with the exception of second hand products and  batteries. This warranty is for 6 months. The warranty covers damage that results from normal usage.
Damage resulting from bad care, intentional damage and/or carelessness are not covered. The warranty will be invalid if this item is repaired or serviced by someone other than a designated repair service. Shipping cost for return are at buyers cost.
  
The actionnumber is your warranty number, please save this. You can also find it in your feedback profile or My eBay.
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bliksemCONTACT

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For all your questions, feel free to contact us at: info@the-powerstore.nlWe will do our best to answer all emails directly or as soon as possible. 
 
All communication in English, dutch or einfag deutsch simple french. 
 
Tips or comments
We are always looking for ways to optimize and improve our service. If you have any suggestions how we can improve our service. Please let us know.
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